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Whether you need a consultation, technical support, or want to explore our services, we're here to help. Reach out through any of the channels below or fill out our contact form.

Our Location

Riyadh, Saudi Arabia

Serving clients across the region

Phone Numbers

Sales: +966 11 XXX XXXX

Support: +966 11 XXX XXXX

24/7 emergency support available

Email Addresses

General: info@connectra.com

Sales: sales@connectra.com

Support: support@connectra.com

Typical response within 2 hours

Business Hours

Sunday - Thursday: 8:00 AM - 6:00 PM

Emergency Support: 24/7

Saudi Arabia time (UTC+3)

Send Us a Message

Tell us about your project and we'll get back to you with a customized solution.

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Thank you for reaching out. We'll get back to you within 2 business hours.

Quick Actions

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Schedule Consultation

Book a free 30-minute consultation with our ICT experts to discuss your requirements.

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Request Quote

Get a detailed quote for your project with transparent pricing and timeline estimates.

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Technical Support

Access our 24/7 technical support for existing systems and emergency assistance.

Call Support

Partnership Inquiry

Explore partnership opportunities and collaboration with our technology ecosystem.

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Regional Presence | SHABAKAH & Connectra

Our Office Locations

Serving clients across Saudi Arabia and Egypt with 28+ years of expertise and local presence

Headquarters

Riyadh Office

Riyadh, Kingdom of Saudi Arabia
+966 XX XXX XXXX
info@shabakah.com.sa

Full Service Hub

Sales & Consultation 24/7 Support Implementation Data Center
Branch

Jeddah Office

Jeddah, Kingdom of Saudi Arabia
+966 XX XXX XXXX
jeddah@shabakah.com.sa

Regional Services

Sales Technical Support Implementation
Branch

Jubail Office

Jubail, Kingdom of Saudi Arabia
+966 XX XXX XXXX
jubail@shabakah.com.sa

Industrial Hub

Industrial Solutions Support
Connectra - Egypt

Cairo Office

Cairo, Arab Republic of Egypt (جمهورية مصر العربية)
+20 XX XXX XXXX
info@connectra.eg

Regional Extension (الامتداد الإقليمي)

Egyptian Vision Full ICT Services 28+ Years Expertise
Common Questions

Frequently Asked Questions

Quick answers to common questions about our services and processes

How quickly can you respond to urgent support requests?

We provide 24/7 emergency support with response times of 30 minutes for critical issues and 2 hours for standard support requests during business hours.

Do you provide free consultations for new projects?

Yes, we offer complimentary initial consultations to understand your requirements and propose the best solutions for your business needs.

What industries do you specialize in?

We serve Government, Financial Services, Healthcare, Education, Retail, Manufacturing, and many other sectors with industry-specific solutions and compliance expertise.

Can you work with our existing IT team?

Absolutely! We collaborate closely with internal IT teams, providing knowledge transfer, training, and ongoing support to ensure successful project outcomes.

What kind of ongoing support do you provide?

We offer comprehensive support including 24/7 monitoring, preventive maintenance, security updates, performance optimization, and help desk services.

How do you ensure project security and confidentiality?

We maintain ISO 27001 certification, use secure development practices, sign NDAs for all projects, and implement strict access controls throughout the engagement.